Our managed IT support packages offer you and your business the peace of mind that whenever you need help with your computer systems there is someone you can call to get you through. Our team of engineers are seasoned professionals with a proven track record in the IT services industry but also covering different specialities so we have desktop specialists, server experts and cloud geniuses all ready to help solve your IT queries.
95% of support calls are resolved on first contact with our helpdesk and 99% within 24 hours of being raised.
We offer several packages that are designed to suit the needs of most smaller businesses but we can also build a bespoke support agreement to suit your business needs. Get in touch today to discuss your needs with one of our account managers.
Proactive Support Agreements
Proactive support agreements offer you the peace of mind that the GreenLite team will monitor your systems and devices and, often without you realising, work to resolve any situation before it affects your business. Our advanced monitoring platform will notify us before any issues occur and we will allocate a weekly maintenance window to update your systems and perform any required tasks without interrupting your business. They do require a monthly commitment from you, but in return we do everything we can to keep your business running smoothly.
from £495 per month
Reactive Support Agreements
If you would prefer a support agreement without a monthly commitment then our reactive plans are for you. Our team of engineers will be ready to take your call if and when any issues occur or you just need some help and assistance with any of your IT systems.
Our pre-paid packages offer you discounted rates as well as a service level agreement. They are still a Pay as You Go service where you only pay for the time you use, but we can offer you a faster response time because there will be no ‘paperwork’ to complete before our engineers are able to assist you. The more hours of engineer time you purchase the greater the reduction in price.
If you are looking for a PAYG package then go ahead and sign up today. We won’t charge you anything until you need us, but by signing up in advance when you do need us we can get straight into helping solve your issue, rather than asking you to fill in paperwork first.
To get started or for more information about any of our products or services please either complete this short form to arrange for one of our team to give you a call or alternatively call us on 01622 474123.
We look forward to hearing from you.